Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. My travel plans have changed; can I modify my reservation on-line?

Yes. Most reservations can be changed online. Refer to your confirmation for restriction on this ability. To change a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the information you would like to change and click the Change button. 

2. Can I cancel a reservation on-line?

Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation. Once your reservation has been retrieved, select the Cancel button. Please note that canceling a reservation may incur a cancellation penalty or the deposit may be non-refundable. Refer to the cancellation policy for details.

3. Where do I find the cancellation policy?

You can find the cancellation policy several places throughout the reservations process. On the Rooms & Rates page, you can find the policy in the rate “details” link or the room description. You can also find the policy on the Guest Information page, once a room and rate have been selected. Additionally, you can find the cancellation policy on both the Confirmation page and the printable confirmation page.

4. What is a Promotion Code?

Promotion codes are a special line of characters that accompany promotions run by the hotel. They should be entered in the Preferences section of the Dates & Preferences page.

5. What is bed unspec or Bed type not specified?

These terms indicate that the hotel has rooms available for the dates requested, but is unable to confirm the type of bed that will be in the room. Please note this type of accommodation will only allow you to confirm two persons in the room.

6. What is the Corporate rate, no ID required?

Our site will display the corporate rate for those business travelers who do not have any type of corporate identification. The corporate rate can offer guests added amenities which are designed to assist the business traveler.

7. What ID do you need to have to get the government rate?

The Federal Government rate is for those employed by The Federal Government or the US Military. They will be required to show proper identification, Government issued ID or Military Travel Papers upon check-in at the hotel. Please note that the State Government rate for state employees is for the hotels in the state in which they are employed. State Government ID will be required at check-in. The Contractor rate is for any government contractor working on behalf of a Government Agency or the Military. Contractor ID will be required at check-in. Some hotels do not accept the Federal Government/State Government/Contractor rate, so check with the hotel directly.

8. What is the AAA rate?

The American Automobile Association (AAA) rate is for members of AAA. To get this rate, show your current membership card upon check-in. You must also provide your 16-digit AAA code when making your reservation. Availability of AAA rate varies by hotel. 

9. What is the AARP rate?

The American Association of Retired Persons (AARP) rate is for AARP members. To get this rate, show your current membership card upon check-in. Availability of AARP rate varies by hotel.

10. Can I modify an Advanced Purchase/Non-Refundable Rate?

No. The price quoted applies to exact date(s)/nights/stay booked. For these reservations, modifications to your reservation (including but not limited to name changes, date changes, etc…) are not permitted. Some exceptions may apply. Call our Advance Purchase Department for details at 630-273-6000